Refund policy

CAN I EXCHANGE AN ITEM?

Exchange will be granted only for defective or damaged items.  If you would like to exchange an item for the same item, email us at info@wip-solutions.ch and send the item to:

Rietlistrasse 8, Staad, St. Gallen, 9422, Schweiz.

 If the sale takes place in a country belonging to the EU, the products must be returned to the logistics center of wip solutions at the following address: Logistikzentrum wip solutions ag, Otten Real B 15, Kaiser-Franz-Josef-Straße 130, 6845 Hohenems (AT).

The time it takes for the exchanged item to reach you may vary depending on the country you reside in.

 

HOW CAN I EXCHANGE OR RETURN AN ITEM?

Please contact us for return information at +41 71 8414777 or at info@wip-solutions.ch.

If you are not satisfied with the product due to poor quality, please return the product after consultation with wip solutions unused in the original packaging  within 10 days to the following address:

wip solutions ag, Rietlistrasse 8, 9422 Staad.

If the sale takes place in a country belonging to the EU, the products must be returned to the logistics center of wip solutions at the following address: Logistikzentrum wip solutions ag, Otten Real B 15, Kaiser-Franz-Josef-Straße 130, 6845 Hohenems (AT).

The postage for the return will be paid by wip solutions.

 

WHICH ITEMS ARE EXCLUDED FROM RETURN?

Some items are completely excluded from return. The following items can not be returned:

* Neolign Care Kit

* Neolign Care

DO I GET MY MONEY BACK WHEN RETURNING THE ITEMS?

If the return is done correctly, the amount paid will be refunded to you by the same method of payment by which the payment was made. At the time of delivery of goods cash refund is not possible.

 

MY PRODUCT IS DAMAGED. WHAT SHOULD I DO?

Defective items, the defect of which was not caused by fallible behavior of the customer, must be communicated by the recipient to wip solutions in writing or by telephone within 3 working days. The products can be returned within 10 days from the date of the delivery bill in the original shipping packaging with delivery bill to the address indicated there. The defect will be examined by wip solutions immediately. If the defect is accepted by wip solutions, the customer will receive the same replacement item, if available. Otherwise the amount will be credited to the customer. No cash payments will be made. An item not accepted as defective by wip solutions will be returned to the customer charging the incurred postage costs plus any expenses.

 

I STILL HAVE NOT RECEIVED THE REFUND. WHAT CAN I DO?

If you have not yet received a refund, first double check your bank account.

Contact your credit card company afterwards. It may take some time before your refund is credited.

Next, contact your bank. There is often a processing time before a refund is posted to your account.

If you have done all this and still have not received a refund, please contact us at +41 71 8414777 or info@wip-solutions.ch.

 

GENERAL RETURN CONDITIONS

To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in its original packaging.

To complete your return, we will need a receipt or proof of purchase.

Please do not return the purchased items to the manufacturer.

Once we have received and inspected your return, we will send you an email to let you know that we have received the item you returned and whether we will approve or deny the refund.

Once your refund has been approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited.